Use the links below to manage your account or get in touch with your manager.

Pay My Bill

Pay your bill, view your account balances, view your account history, and get copies of your bill.

Register for Ebill

Learn how to sign up for Ebill and Paperless Billing. Registrarse Para Ebill

Support Center

Submit a question or support ticket to our dedicated team of customer support specialists.

Account Questions

Contact customer service for payment status, account changes, charges, and billing.


Estado del pago, cambie la cuenta, cargas, y preguntas de la cuenta.

How to Create Your Online Account

Need help creating your account? View our step-by-step guide.

Cómo crear una cuenta en línea

Contact Collections Dept

Call (800) 501-6820 or use the link below to email customer service.

Important Notice

  • All payments submitted after 9:00PM PST will be applied to your utility account the following day
  • A late fee will be assessed to accounts not paid in full by the due date
  • For all E-CHECK payments, your full name on the checking account is required
  • Please contact Customer Service if your payment has not posted as the banking rules may have changed
  • CUS is not responsible for bank fees due to duplicate payments initiated by the resident


Best Implementation

“I am very impressed with the level of attention given us as we transitioned to their platform. They addressed all our questions, thoroughly validated the data we supplied, and made certain our account was setup exactly as intended. One of the best implementations I’ve been through. Kudos!”

Seamless Transition

“They have done an excellent job with our properties. They are very professional and have seamlessly transitioned many of our apartment buildings to the Ratio Utility Billing program, as well as setting up online automated meter reading and billing with our newer properties. I would recommend them to small and large property owners alike.”

Great Incentives

“Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, since they are paying for exactly what they use. During a one-year period, an average of 17% less energy was consumed in the submetered residences.”

Canada Utility Services is Your Nationwide Provider

Canada Utility Management provides Utility Billing services across Canada where regulations permit submetering or ratio utility billing systems. We can provide current utility billing regulations in your area to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your area. LEARN MORE